Clear goals and goal setting

Dealing with situations of unsatisfactory performance and with the actual people who are performing unsatisfactorily can be challenging. Raising the issue, broaching the subject can be awkward, uncomfortable and difficult, not to mention the challenge of convincing the other person that their performance IS unsatisfactory AND needs to improve.

It is dealing with that challenge that this course addresses so that the conversations are positive, honest and respectful…  both to the person and to the  organisation of which they are a part.