Getting to what’s behind unsatisfactory performance or behaviour

In order to handle situations of unsatisfactory performance -and those involved in them -and do so in a good and honest way, it is important to try to get a handle on what is going on. Situations like this can be frustrating and annoying and we can easily jump to conclusions and want the situation and the person dealt with….and quickly.

Oftentimes we can do more harm than good when we do this and fail to properly or adequately resolve the issue; This course aims to help you get behind the unsatisfactory performance or behaviour so you can understand better what is going on and be better able to help the person change, which is that this is all about.