Handling difficult conversations on performance or behaviour

Challenging people on their performance can be a challenge in itself.  People can feel criticised, that the ‘accusation’ is unfair and can become defensive, upset or annoyed.  For these reasons, we often avoid having these conversations at all.  But this is unnecessary and these situations can be handled honestly and well and respectfully.

That is what this course covers and the aim is to help you and managers feel confident and comfortable handling conversations like these in a really good way.